Frequently asked questions.

Booking An appointment

What are the clinic hours?

Therapists can be scheduled between the hours of 8:30-20:30, 7 days per week. Special accommodations can be made - get in touch with us to see if we can find a plan that works for you!

What Types of clients do we serve?

  • Post Stroke

  • Acute Injury Rehabilitation

  • Hip/Knee Replacement

  • Falls Prevention

  • Return to Sport

  • Strength Training

  • Healthy Practice

  • Active Rehabilitation

  • Parkinson’s Disease

  • Return to Work Improvement

  • Sport Specific Training

  • Not sure if this list includes you? Get in touch with us to find out!

What kind of session should I book?

If you are a new client, or you are an existing client with a new injury, please book an initial assessment. If you are a continuing client but it has been a long time since you saw one of our therapists, we may need to perform a re-assessment, and in this case you should also book an initial assessment.

If you have been assessed by our therapists, and you will be advised by the team to book a 30/45/60 minute session based after the discussion.

Do I need a referral from a doctor or physiotherapist?

No, but if you have any reports, scans or official diagnoses that can aid in creating a specific active rehabilitation progression is applied.

How do I prepare for the first assessment and subsequent appointments?

  • Arrive on time, if you are late, you are taking away from your own assessment/treatment time

  • Wear comfortable clothing for assessment and active rehabilitation

  • If you have a low back, hip, or knee injury, wear shorts

  • If you have a shoulder injury, wear a loose fitting t-shirt or tank top

  • If you have any doctor, physiotherapy reports, please bring them with you

  • Bring a list of questions you would like to discuss

How many sessions will I need to book?

All injuries and clinical diagnoses are different, comparatively every person progresses and recovers at various rates. A time frame can be provided based on each injury presentation.

Pricing and Policies

How much does each session cost?

Check out our services and costs here.

What is TheraQin Movement Clinic’s cancellation policy?

You may cancel a session with at least 24 hours notice. A session that is canceled after the deadline will be charged at the full rate of the session. Therapists will make the final decision as to whether adequate cancellation notice was received. To cancel, call 604-785-3607 or email: info@theraqinmovement.com during clinic hours.

Is the 15 minute video consultation or phone consultation FREE?

YES! I recommend a quick video call or phone consultation to discuss any concerns or questions you may have. Discussion regarding whether our services will align with your questions and whether we can be of assistance.

Do we take WCB, ICBC or extended health care claims?

We are not currently taking claims for the above listed services. We will provide you with invoices for our sessions for tax purposes if applicable.

Products and Services

Can I rent a Game Ready Unit from TQMC?

YES! Please email: info@theraqinmovement.com

What does the Game Ready Unit do?

It is a cold therapy machine that works by circulating water through an ice reservoir. The reservoir connects to a wrap that provides consistent, cold compression around a body part which may help to reduce swelling, pain and inflammation. These units are used by physicians, athletic trainers, and physiotherapists. Learn more.